Privacy Policy

1. Introduction

Lustre & Lime ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lustreandlime.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Personal Information

When you submit a contact form or enquiry on our website, we may collect the following personal information:

Name
Email address
Phone number
Property address or location
Details of your project or enquiry

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website or source
Date and time of visit
Device type and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide quotes for our services
To communicate with you about your project
To improve our website and services
To analyse website traffic and user behaviour
To measure the effectiveness of our advertising campaigns
To comply with legal obligations
To protect against fraudulent or illegal activity

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. This helps us understand user behaviour and improve our services. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Google Ads

We use Google Ads conversion tracking and remarketing features to measure the effectiveness of our advertising and to show relevant advertisements to users who have previously visited our website. This involves the use of cookies to track conversions and user interactions with our ads.

Google may use this data to show you personalised ads across other websites and platforms. You can opt out of personalised advertising by visiting Google Ads Settings.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, analytics providers).
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and enquiry data are typically retained for up to 3 years unless you request deletion earlier.

8. Your Rights

Under applicable data protection laws, you may have the following rights:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your information.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to our processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.